Kempinski Hotel Cancún

Terms, Conditions and Privacy Policy 

Terms and Conditions

By using our website and services, you agree to the following terms and conditions:

1. About the Website

1.1. Use of the Website

1.1.1. By accessing and using our website, you agree to comply with these terms and conditions and our privacy policy.

1.1.2. We reserve the right to modify or delete content on the website without notice.

1.2. User Responsibilities

1.2.1. You are responsible for maintaining the confidentiality of your account and password.

1.2.2. You must not use our website for illegal or unauthorized activities.

1.3. Industrial and Intellectual Property Rights

1.3.1. All intellectual property rights, trademarks and copyrights on the website are protected.

1.4. Limitation of Liability

1.4.1. We understand that your satisfaction and safety are of paramount importance. However, it is essential to understand that we cannot guarantee the accuracy, completeness or constant availability of the information provided on our website. By using our services, you agree to the following conditions:

1.4.2. Information and Content: we make every effort to provide accurate and up-to-date information on our website. However, we do not warrant the accuracy, completeness or suitability of the information for specific purposes. It is the user's responsibility to evaluate and verify the information before making any decision or taking any action based on it.

1.4.3. Availability of the Web Site: Although we strive to keep our website available 24 hours a day, 7 days a week, we do not guarantee that the site will be free of interruptions or errors. We reserve the right to suspend, withdraw or modify the website without notice.

1.4.4. Errors and Omissions: Despite our efforts to provide accurate information, errors or omissions may occur. We are not liable for any loss, damage or inconvenience caused by inaccurate or incomplete information on our website.

Third Party Services: We may include links or references to third party services, products or websites. We do not endorse or guarantee the quality, safety or legality of these services. Any dealings or transactions with third parties are done at your own risk and responsibility.

1.4.6. Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, loss of data, loss of business or any other loss or damage of any kind, whether in contract, tort or otherwise, arising out of or in connection with the use of our website or services.

1.4.7. Indemnification: You agree to indemnify and hold our company, its directors, employees and affiliates harmless from any claims, demands, damages, losses, liabilities and expenses (including legal fees) arising out of your use of the website or services, your violation of these terms and conditions, or your violation of any third party rights.

1.4.8. Exceptions to Limitation of Liability: In some jurisdictions, laws may not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.

1.4.9. Acceptance of Risk: By using our services, you acknowledge that any travel booking, purchase of products or services, or any other action based on the information provided on our website involves a certain degree of risk. You assume responsibility for assessing and managing those risks appropriately.

1.4.10. Legal Queries: If you have any questions or concerns about the limitation of liability, we recommend that you seek legal advice to fully understand your rights and responsibilities.

1.5. Links to Other Web Sites

1.5.1. Our website may contain links to third party websites. We are not responsible for their content or privacy policies.

1.6. Applicable Law and Jurisdiction

1.6.1. These terms and conditions are governed by the laws of Panama.

1.6.2. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Panama. The customer expressly waives its jurisdiction and venue in any other location or jurisdiction that may apply.

2. On procurement of products and services

2.1 How we act

We act as an intermediary in the presentation of information and facilitation of reservations of products and services from third party suppliers. The generation and updating of information about offers, products or services, prices, routes, distances, features and other relevant data about the products and services offered through the Website are the responsibility of the respective product or service providers. We assume no responsibility for maintaining, reviewing, monitoring or updating this information, nor do we have the ability to verify its truthfulness, currency, accuracy or completeness. Each supplier of products or services, within its area of responsibility, is responsible for complying with the obligations established by current regulations and the terms and conditions of sale of the products and services contracted. We do not assume any obligation or liability with respect to products or services that we do not provide directly.

2.2 Acquisition of products and services through the Web site or any other sales channel.

2.2.1. Access. Through the Website, Users have access to information about products and services related to tourism and travel, offered by third party suppliers. In certain cases, Users may make reservations and purchases of these products and services. The making of reservations or purchases of products or services from suppliers selected by Users shall be subject to the specific terms and conditions set forth herein and the respective suppliers.

2.2.2. Consent. Users consent to accept and comply with the terms and conditions of purchase established by any supplier with which they choose to contract, including, but not limited to, the payment of the corresponding amounts and the observance of the regulations and restrictions related to the availability of rates, products or services. In cases where there are special regulations or restrictions that apply to specific rates, products or services chosen by Users, Users are expected to accept them in advance.

2.2.3. Generation and updating. The generation and updating of information about offers, products or services, prices, routes, distances,

characteristics and other pertinent data about the products and services offered through the Website are

offered through the Website are the responsibility of the respective product or service providers.

product or service providers. We do not assume responsibility for

maintenance, revision, supervision or updating of this information, nor do we have the

have the ability to verify its truthfulness, currency, accuracy or completeness.

completeness. Each product or service provider, within its scope of responsibility, is responsible for complying with its

responsibility, is responsible for complying with the obligations established by the regulations in force and the terms and conditions of sale of the products and services contracted. We do not assume any obligation or liability with respect to products or services that it does not provide directly.

2.3. Responsibilities of the Client or Traveler It is the responsibility of the client or traveler to be aware of the following

traveler to be aware of the following aspects related to his/her trip:

2.3.1. Changes in Flight Schedules: You should be aware of any changes in flight schedules that may affect your travel itinerary. We recommend that you regularly check flight schedules prior to your departure date.

2.3.2. Immigration Policies or Requirements: You must ensure that you are aware of and comply with the immigration policies and requirements of each destination to which you plan to travel. This includes obtaining visas, valid passports, entry permits or other documents necessary to enter the destination country. Immigration policies may change and vary from country to country, so it is essential to be informed.

2.3.3. Vaccinations and Health Requirements: Some destinations may require vaccinations or certain health requirements before entry. Be sure to check the specific health requirements for your destination and take the necessary measures, such as vaccinations, before traveling. 

2.3.4. Travel Details: It is important to be aware of any details related to your travel, regardless of which channel you purchased it through. This may include cancellation policies, baggage, restrictions, insurance requirements, and any other relevant information.

2.3.5. Communication with us: If you have any questions or concerns regarding your trip, please do not hesitate to contact us through the appropriate sales channel.

channel. Open communication and up-to-date information are essential to ensure a successful and trouble-free trip.

 It is important that as a customer or traveler you take responsibility for being well informed and prepared for your trip, ensuring that you comply with all requirements and policies necessary to enjoy a safe and satisfactory travel experience.

2.4. Pricing

2.4.1. Price Variability

It is important for Users to keep in mind that the prices of the services offered through our website are dynamic and may vary at any time. Factors that may influence price variation include, but are not limited to, demand, availability, travel seasons and other market conditions.

Due to the dynamic nature of pricing, Users should be prepared for the possibility of changes in prices for services before and after making a reservation or purchase. Prices may increase or decrease in response to market conditions and demand. We recommend that, when considering reservations or purchases, you review and compare prices available at the time of your choice. Also, please note that prices may vary among different suppliers and destinations. Confirmation of a reservation or purchase will be based on the price in effect at the time of the transaction. If you have any questions or concerns about price variability, please do not hesitate to contact us for additional information or assistance.

2.4.2. Currency Conversion Our principal currency is the

U.S. Dollar (USD). On our website, we show prices in different currencies, but please note that the official and valid conversion will be the one we offer in US Dollars. The currency conversion provided on the website in US Dollars is the official reference for the prices of products and services.

Users must use the currency conversion information in U.S. Dollars provided on the website when making reservations or purchases. Any difference between the U.S. Dollar currency conversion offered on the website and conversion rates from other sources will not be our responsibility. Users must accept and respect the U.S. Dollar currency conversion provided on the Website when making transactions. We recommend that you review and confirm the U.S. Dollar currency conversion before completing any purchase or reservation to avoid confusion or discrepancies. If you have any questions or concerns about the U.S. Dollar currency conversion, please do not hesitate to contact us for further assistance.

2.5. Payments 

Payments and Deposits will be made in Bank Accounts in Banks located in the Republic of Panama or other countries indicated at the time. In the process of purchasing products and services through our website, payments and deposits into bank accounts in banks located in the Republic of Panama may be required. When making such payments or deposits, Users should be aware of the following details:

Payment Process:

Payments and deposits must be made following the instructions provided during the purchase process. We will provide the bank account information and details necessary to make the payment.

Payment Currency: Payments and deposits must be made in the currency specified. Be sure to use the correct currency when making the payment or deposit.

2.5.3. Proof of Payment: It is important to keep and provide proof of payment or deposit, as it may be necessary for the confirmation of the reservation or the purchase of products and services.

products and services.

2.5.4. Payment Deadlines: Payment deadlines will be subject to our policies. Be sure to comply with the established deadlines to guarantee the confirmation of your reservation or purchase.

2.5.5. User Responsibility: Users are responsible for making payments or deposits in a timely and correct manner. Any error in the payment or deposit will be the responsibility of the User.

Please note that bank information and payment procedures will be provided in a clear and detailed manner during the purchase process. Be sure to follow these instructions carefully to ensure a smooth and successful transaction.

2.6. Refunds

 We understand that circumstances may vary, and we wish to inform you about our refund policy in a clear and transparent manner. Please note the following:

2.6.1. Non-Refundable Services: No services purchased through any sales channel are eligible for a refund. This includes, but is not limited to, flight reservations, accommodations, travel packages, tours, car rentals and other travel related services. 

2.6.2. Changes and Modifications: If you need to make changes to your travel plans, we recommend that you contact the appropriate sales channel to explore modification options. The possibility of changes will be subject to the policies and availability of the service providers, and may entail additional charges.

2.6.3. Travel Insurance: To protect your investment in case of cancellation or unforeseen changes, we recommend that you consider purchasing travel insurance. Check the options available through our or third party insurance providers for more information. 

Please note that this non-refund policy applies to all services purchased through us and our sales channels. We urge you to carefully review the details of your reservation and plan your trip according to your needs and circumstances. If you have any doubts or queries, please do not hesitate to contact the appropriate sales channel for specific assistance and guidance.

Privacy Policy

We value and respect your privacy. This privacy policy describes how we collect, use, disclose and protect the personal information you may provide to us through our website. By accessing and using our website, you are accepting the practices described in this privacy policy.

1. Information We Collect We may collect personal and non-personal information in a variety of ways.

personal and non-personal information in a variety of ways, including, but not limited to, the following:

1.1. User-Provided Information: We may collect information that you voluntarily provide, such as your name, email address, phone number and other information necessary to book and manage your trips.

1.2. Browsing information: We may collect information about your interaction with our website, such as your IP address, browser type, pages visited, and dates and times of access.

2. Use of Information We use the information we collect for the following purposes:

2.1. To process and manage travel reservations and related services.

2.2. To provide information about our products and services.

2.3. Improve the functionality and content of our website.

2.4. To send marketing and promotional communications (with your consent, where necessary).

3. Disclosure of Information We will not share your personal information with third parties, except in the following circumstances:

With service providers: we may share information with third parties who provide services on our behalf, such as payment processors and marketing service providers.

Legal Compliance: We will disclose information when required by law or when we believe in good faith that such disclosure is necessary to protect our legal rights.

4. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance the user experience and collect browsing information. You can set your browser to reject cookies, but this may affect your experience on the website.

5. Information Security We implement security measures to protect your information from unauthorized access and misuse. However, please note that no data transmission over the Internet is completely secure.

6. Your Rights You may exercise your rights of access, rectification, cancellation and opposition by sending us a written request to the address provided at the end of this policy.

7. Changes to the Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and will become effective on the date indicated in the revision.

If you have any questions about this privacy policy or how we handle your information, please contact us.

Thank you for trusting us. We are committed to protecting your privacy and providing you with a safe and satisfying experience when using our website.